At Martplixo, we want every purchase to meet your expectations. If you’re unhappy with your order for any reason, we offer a clear and simple return process.
Eligible items for return must be unused, in perfect condition, and sent back in their original packaging. Certain categories, including customized products, perishable goods, and intimate apparel, may not qualify due to health and safety regulations.
Returns must be requested within 30 days of delivery. After this period, we are unable to offer refunds or exchanges.
To start a return, you’ll need to contact our customer support team to get a Return Authorization (RA) number. Items sent without this number may be refused.
Once your item arrives at our facility, it will be inspected to confirm its condition. If approved, we’ll issue your refund to the original payment method within a reasonable timeframe. Any applicable restocking fees, return shipping, or taxes will be deducted from the refund total.
If you haven’t received your refund after the allotted time, please check with your payment provider. If the matter remains unresolved, our support team can assist further.
Sale and clearance products are returnable, but refunds will be based on the purchase price at checkout.
For exchanges, please reach out to arrange the process. Availability is subject to stock levels and may require additional payment for price differences or shipping fees.
When sending your return, include all original accessories, tags, and documents, and mark the RA number clearly on the package. We recommend using a trackable courier service for security.
Some returns may be subject to restocking fees, depending on the item’s nature and condition. Our team will inform you if this applies.
Unless the return is due to an error on our part, shipping costs for the return are the responsibility of the buyer.
If you have questions at any point, our customer service team is always available to help.
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